Privacy Policy

Last Updated: June 17, 2026

Overview

This Privacy Policy describes how BrowderHempCo., LLC d/b/a Palmetto Hemp Company (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from palmettohempcompany.com or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include your basic contact details including your name, address, phone number, and email. It also includes order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. Furthermore, we collect account information including your username, password, security questions, and other information used for account security purposes. Finally, we collect customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services, which is classified as Usage Data. To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf. This includes companies who support our Site and Services, such as Shopify Inc. It also includes our merchant payment processors, who collect payment information such as bank account, credit or debit card information, and billing addresses to process your payment in order to fulfill your orders and perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, and to facilitate any returns and exchanges. We may also enable Shopify to match your account with other Shopify services that you may choose to use to enhance your experience.

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site to power and improve our platform, remember your actions and preferences, run analytics, and better understand user interaction. We also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other regulatory reasons.

Such circumstances include sharing data with vendors or other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. We may also disclose data to business and marketing partners to advertise to you in accordance with their own privacy notices.

Data may be shared when you direct or request us to disclose certain information to third parties, such as to ship you products, or within our corporate group in our legitimate interests to run a successful business. Finally, data may be disclosed in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations including responding to subpoenas or search warrants, to enforce applicable terms of service, and to protect or defend the Services and the rights of our users.

Over the preceding 12 months, we have disclosed identifiers, personal information categories, commercial information, internet network activity, and geolocation data to vendors, service providers, business partners, and affiliates for the processing purposes detailed above. We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Age Restrictions & Children's Data (Strict 21+ Mandate)

The Services offered on this platform are strictly not intended for, nor marketed to, individuals under twenty-one (21) years of age. We do not knowingly collect, share, or sell any personal information from individuals under the age of 21.

In compliance with the South Carolina Hemp Farming Act and federal high-risk merchant operating standards, we utilize third-party age-verification software to ensure compliance prior to finalizing any transactions. If we obtain actual knowledge that an individual under the age of 21 has submitted personal data, we will purge that information from our retention records immediately. If you are a parent or legal guardian who believes an individual under 21 has provided personal data, please contact our administrative support desk to initiate immediate deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access or Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete: You may have a right to request that we delete personal information we maintain about you, subject to certain statutory exceptions such as state tax ledger retention laws.

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you within your customer profile.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing and Consent Withdrawal: You may have the right to ask us to stop or restrict our processing of personal information, or withdraw your consent where we rely on consent to process your data.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our communications. If you opt out, we may still send you non-promotional emails, such as those about your account or active orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before providing a substantive response to the request.

Complaints & International Users

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries, in accordance with recognized transfer mechanisms.

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please connect with our administrative desks via the channels below:

For general privacy inquiries, policy questions, or to formally execute your data rights, please email our compliance department directly at: Support@palmettohempcompany.com

For inquiries regarding active transactions, shipment tracking, or historical order data, please contact our order processing team at: Orders@palmettohempcompany.com

Written correspondence and physical legal notices may be routed to our official mailing box at: P.O. Box 88, Gaston, South Carolina 29053, United States